Paul ran a practice with fee income in excess of £250K employing 5 staff members and working over 12 hours a day. Staff turnover, training requirements, anti-money laundering regulations, IT challenges and cashflow management took more of his time than he could afford.
He was introduced to Premier UK Business 15 months ago and formally joined in October 2019. Premier UK Business provided him with a dedicated team who quickly took over the day to day work for his clients, allowing him to go down to 4 days a week while maintaining close contact and owning the relationship with his clients.
Using Premier UK Business’ bespoke CRM system allowed service levels to improve and assignment completion turnaround times to be shortened by 50%.
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